slider
slider
HIRE
Discount Code
Returns Office
Close
PURCHASE DATE & TIME
RETURN DATE & TIME

FEATURED VEHICLES

Yükleniyor...

Yükleniyor...

WHY US

In Car Rental
Search, Compare and Save
  • why
    Flash Reservation
  • why
    Vehicle Safety
  • why
    MAINTAINED VEHICLES
  • why
    24/7 CONTACT
  • why
    BEST PRICES

CAMPAIGNS

FREQUENTLY ASKED QUESTIONS

How can I make an online booking and payment?
You can get an online quote and make a booking in just a few simple steps via the website www.castle.com.tr.

You can make a booking by calling the booking centre on 444 9 509 between 09:00 and 18:00.

You can request a quote for prices and vehicles by emailing info@castle.com.tr.
How can I make an online booking and payment?
Where Can I Pick Up / Drop Off My Rental Car?
Due to our security policies, for car rental services booked through any of our reservation channels, the driver's information must match the information on the payment card used.
Where Can I Pick Up / Drop Off My Rental Car?
I Don’t Have a Credit Card. Can I Make a Payment Using Someone Else’s Credit Card?
Due to our security policies, for all car rental services booked through any of our reservation channels, the driver's information must match the information on the card used for payment.
I Don’t Have a Credit Card. Can I Make a Payment Using Someone Else’s Credit Card?
What Should I Do in the Event of an Accident?
Without moving the vehicle, you can notify the nearest police station or gendarmerie station (a police report must be obtained) and call the Castle Contact Center at 444 9 509.
What Should I Do in the Event of an Accident?
What Can I Do in the Event of a Traffic Fine?
If the traffic fine was issued to your Turkish National ID number, the payment must be made by the person using the vehicle.

For traffic fines issued to the vehicle's license plate, once the fine is officially served to us, it is paid at the discounted rate and charged to our customers' credit cards. At the same time, the service fee associated with the traffic fine is also charged.
What Can I Do in the Event of a Traffic Fine?
Where Can I Access the Rental Terms?
Driver's License & Age Limits;  
The minimum age for the CDMR, IDMR, and IWMR groups is 25, and the driver must hold an international or Turkish driver's license that has been valid for at least three years.  
The minimum age for the SDMR, SDAR, FDMR, FDAR, and SWMR groups is 27, and the driver must hold an international or Turkish driver's license that has been valid for at least five years.  
For the VIP group, the minimum age is 30, and the driver must hold an international or Turkish driver's license that has been valid for at least seven years.

Rental Period;  
The rental period is calculated on a 24-hour basis.

Additional Driver;  
To allow a second driver to operate the vehicle, their driver's license information must be registered when the rental agreement is prepared. Otherwise, all insurance coverage will become invalid, and the registered driver will be held responsible for all damages. Only one additional driver may be registered.

Delivery & Return;  
Delivery and return services within city limits are available during business hours. A service fee will be charged for deliveries or returns to locations where our company or our service partners do not have an office. Please contact us for the service fee and further details.

Late Return;  
If the vehicle is returned more than 2 hours after the scheduled return time, an additional daily rental charge will apply.

Insurance;  
All vehicles are covered by two separate insurance policies. The legally required Third-Party Liability (Traffic) Insurance and Full Coverage Insurance (CDW) eliminate the renter's liability in the event of an accident. Our rates include Full Coverage Insurance (CDW) and Theft Protection (TP).  
Important: In the event of an accident, the vehicle must not be moved from the accident scene until an accident report and an alcohol test report have been completed. You may call the phone numbers provided to you for information regarding the necessary procedures. The accident report must be submitted to us within 48 hours for the insurance coverage to remain valid.

Traffic Fines;  
The renter is responsible for all fines resulting from traffic violations committed during the rental period.

Reservation;  
You may make an online reservation by completing the reservation request form. Your reservation request will be answered within 24 hours.

Reservation Cancellations;  
Reservation cancellations must be reported at least 48 hours before the vehicle delivery date. Cancellations that are not reported within this period will be considered a "No Show," and the cost of one day's rental will be charged to the credit card.

Payment;  
The rental fee may be paid in cash or by credit card (Amex, Visa, or MasterCard) upon vehicle delivery.

Deposit;  
A blank credit card slip will be taken as a deposit when the rental agreement is prepared (to cover fuel differences, rental extensions, and other extras) and will be returned at the end of the rental.

Other Services;
Where Can I Access the Rental Terms?
We use cookies on our website to support technical features that improve user experience. Click for detailed information.
Accept